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At Startupflora, we take pride in the services we deliver and guarantee your satisfaction with our services and support. We constantly improve and strive to deliver the best accounting, financial or secretarial services online. However, if you are unsatisfied with our services, please get in touch with us immediately. We will correct the situation, provide a replacement or offer credit that can be used for future Startupflora orders.


Do you need to be Satisfied? Let us know!


If you're unsatisfied with the service, please email us at with the email address, phone number(s) or any other details applicable from which payment was made. If you forgot the password, use the forgot password option to reset the password. We will escalate the issue to the concerned Agent and Managers to speed up the process. Please note that while we could control delays on our side, we will be unable to control delays on the Government side or deficiencies in documents submitted. Hence, kindly bear with our team as we try to complete your Engagement to the best of our ability.


30-Day Replacement Policy


If an issue is not progressing as expected, you can request a replacement within 30 days of payment. After 30 days, you can request that the refund be processed as a service credit - which can be used for any other future service.


Earned Fee & Cancellation Fee Deduction


Before processing any replacement or service credit, we reserve the right to make the best effort to complete the service. If you are unsatisfied with the service, a cancellation fee (depending on case to case) + earned fee + fee paid to the Government would be applicable. The cancellation fee would not be applicable in case of a service change.


Hence, all replacement will be subject to a minimum cancellation fee. Further, Startupflora has spent the time and resources to complete the Engagement or incurred any other fee. In that case, the company will deduct such fees on a best judgment basis, and the balance will be given as a service credit. Under any circumstance, Startupflora shall be liable to refund only up to 30% of the fee paid by the Client.


Change of Service


If you want to change the service you ordered to a different one, you can request this change of service within 30 days of purchase. The purchase price of the original service, less any earned fee and money paid to government entities, such as filing fees or taxes, or to other third parties, is deducted, and the next service will be launched. In case of a change of service to the same value or a higher value, there will be no 30% deduction.


Request Refund


To initiate a refund request, please contact us through email at along with details of the transaction to raise a ticket so that we can check the issues and raise refund request if required. Refunds, along with all relevant information, are typically processed within 3-5 weeks from the date of request.




Startupflora and its employees play the role of a corporate service provider. While it is our responsibility to prepare the necessary documents, it is the Client's responsibility to ensure accuracy and correctness. Hence, Startupflora will not pay any penalties or taxes on behalf of its clients. Further, Startupflora is not responsible or liable for any other cost incurred by the Client related to completing the service that is out of scope.


Factors Outside our Control


We cannot guarantee the results or outcome of your particular procedure. For instance, the Government may reject a trademark application for legal reasons beyond the scope of Startupflora service. Sometimes, a government backlog or problems with the government platforms (e.g. MCA website, Income Tax website, FSSAI website, Startup India website etc.) can lead to long delays before your process is complete. Similarly, Startupflora does not guarantee the results or outcomes of the services rendered by our Employees, Associates or Agents. Problems like these are beyond our control and are not covered by this guarantee or eligible for a refund. Hence, a delay in processing your file by the Government cannot be a reason for a refund.


Force Majeure


Startupflora shall not be considered in breach of its Satisfaction Guarantee policy or default under any terms of service. They shall not be liable to the Client for any cessation, interruption, or delay in the performance of its obligations because of an earthquake, flood, fire, storm, lightning, drought, landslide, hurricane, cyclone, typhoon, tornado, natural disaster, an act of God or the public enemy, epidemic, famine or plague, action of a court or public authority, change in law, explosion, war, terrorism, armed conflict, labor strike, lockout, boycott or similar event beyond our reasonable control, whether foreseen or unforeseen (each a "Force Majeure Event").

 Refund Policy

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